FAQs

How can I contact you?
You can reach our customer support team via email at steun@kuzaye.com or through our website’s contact form. We aim to respond within 24-48 hours.

Where are your products shipped from?
Our products are shipped from various locations depending on the item, including the US, Europe, and Asia. Shipping times may vary based on your location.

How long does shipping take?
Shipping typically takes 7-12 business days. For expedited options, please check the product page or contact our support team.

Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email to monitor your shipment.

Do you offer refunds?
Yes, we offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your order.

What if my product arrives damaged or defective?
If your product arrives damaged or defective, please contact us immediately with photos of the item. We will provide a replacement or a full refund.

Can I cancel my order?
Orders can be canceled within 24 hours of purchase. After that, the order may already be in processing, and cancellation might not be possible.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on the destination.

Are there any hidden fees or customs charges?
All product prices are final. However, international orders may be subject to customs duties or import taxes, depending on your country’s regulations.

How can I return a product?
To return a product, please contact our support team within 30 days of receiving your order. We will guide you through the return process and ensure your refund is processed quickly.